In this assignment, students use their skills in writing business letters to create a complaint letter. Students are taught the four parts of a complaint letter--Product, Problem, Consequence, and Action Requested. They are then given an envelope with many cards in it from which they choose blindly. Each envelope is labeled with one of the parts listed above. Each card has a problem, or a product, etc. But...they may not match up just right! An example might be: Product: Alarm clockProblem: Tast